FAQ

The easiest and simpliest way to exchange crypto currencies

Frequently Asked Questions

So, you have decided that you want to go beyond reading about cryptocurrency and join the revolution and get involved. To help you out, we have gathered the questions we frequently get asked and answered them below. If we haven’t answered your question – email us [email protected]

Cryptocurrency is a type of digital currency. Cryptocurrencies are not issued by any centralized authority or government. They are created, or “mined”, by computers that solve complex mathematical problems by validating transactions within what is known as a blockchain. A blockchain is basically a growing list of records created with every new transaction added. As each transaction takes place the mathematical problem becomes more complex and increases the size of the blockchain.

Exchange Point currently supports buying Bitcoin, we are in the process of enabling additional Crypto currencies that our clients will be able to buy.

Yes, with Exchange Point you can buy major cryptocurrencies like Bitcoin, Ethereum, Dash, Litecoin, Ripple and many more with FIAT (USD/EURO) currencies like EUR and USD.

Cryptocurrencies are decentralized blockchain based currencies. Currently, no central bank has issued any regulation on any certain Cryptocurrency. If any new measures are announced, we will make sure we implement these immediately, as well as notify our clients of any imminent changes.

  1. Exchange Fees

    2. The exchange rate for exchanging Cryptocurrencies through your trading account is determined by our spread for each Cryptocurrency, as it appears on the Exchange Point platform, and is influenced by the size of your transaction, market volatility and other market conditions.


    We charge a 5% fee in the case of an exchange of FIAT (USD/EURO) currency to Cryptocurrency, and a 1% fee in the case of an exchange from one Cryptocurrency to another Cryptocurrency.


    All fees and exchange rates will be disclosed to you, when possible, prior to the execution of any transaction.


  2. Transfer Fees

    3. At Exchange Point, we do not charge a default fee to use our exchange services and/or Virtual Wallets. Transfers of Cryptocurrency to or from Exchange Point Virtual Wallets to external Virtual Wallets incur network transaction fees, miner’s fees and other processing fees.


    We charge a standard 0.2% fee per transaction to cover such costs.


    Minimum transfer fees will apply by default when sending Cryptocurrencies to an external wallet, as follows:


    • Bitcoin (BTC) - ฿ 0.0007
    • Ether (ETH) - Ξ 0.0007
    • Ripple (XRP) - Ʀ 0.03
    • Stellar (XLM) - 0.00005
    • Litecoin (LTC) - Ł 0.0015
    • Dogecoin (XDG) - Ð 3
    • Zcash (ZEC) - ⓩ 0.0002
    • Iconomi (ICN) - ICN 0.3
    • Augur (REP) - Ɍ 0.02
    • Ether Classic (ETC) - ξ 0.01
    • Melonport (MLN) - M 0.005
    • Monero (XMR) - ɱ 0.07
    • Dash (DASH) - Đ 0.01
    • Dash Instant - Đ 0.015
    • Gnosis (GNO) - Ğ 0.015
    • Tether (USDT) - USD₮ 7
    • EOS (EOS) - Ȅ 1.00000
    • Bitcoin Cash (BCH) - ฿ 0.0002

    Please note that all fees and exchange rates will be disclosed to you, when possible, prior to the execution of any transaction.

Exchange Point accepts EUR and USD.

Once you have available balance in any of your Wallets, you can exchange one cryptocurrency for another. To do this simply enter the amount, the cryptocurrency you wish to exchange it to and click EXCHANGE.


A pop-up message will appear asking you to confirm the exchange you are about to execute. Click CONFIRM to continue.

Currently you cannot exchange one FIAT (USD/EURO) currency for another via Exchange Point.

The minimum amounts are as below:


  • Augur (REP): 0.3
  • Bitcoin (XBT): 0.011
  • Bitcoin Cash (BCH): 0.011
  • Dash (DASH): 0.035
  • Dogecoin (DOGE): 3500
  • EOS (EOS): 35
  • Ethereum (ETH): 0.021
  • Ethereum Classic (ETC): 0.35
  • Gnosis (GNO): 0.035
  • Iconomi (ICN): 5
  • Litecoin (LTC): 0.11
  • Melon (MLN): 0.11
  • Monero (XMR): 0.15
  • Ripple (XRP): 30
  • Stellar Lumens (XLM): 350
  • Zcash (ZEC): 0.035
  • Tether (USDT): 10

For example, if you are trading BTC, the minimum exchange deal must be 0.011.

To cancel a transaction, go to Transfers, select the transaction and see its status. If it still in ‘Pending’ Status you may be able to cancel it, but this is not a guarantee.

Perhaps you forgot to verify it. To do so please click on the drop-down next to your name in the top right-hand corner, click on My Documents and complete and digitally sign the Online Form which can be found under the Crypto Wallet Declaration section.

Each wallet’s address is unique and can only be registered once. You can view all your verified wallets in the Account Info section of your Exchange Point account.

No. Any funds you wish to deposit in your accounts wallets must originate from a Crypto wallet belonging to you.

Withdrawals can only be transferred to a Crypto wallet in your name.

To fund your account with Cryptocurrencies, please verify first the external wallet you will be using.


To do this, go to the drop-down menu on the top right-hand corner of the platform, click on ‘My Documents’ and add the wallet’s address and then digitally sign the Online Form, which can be found under the Crypto Wallet Declaration section.


The Online Form has to be verified before any transfers can be executed. Transfers from already verified wallets will not require you signing the Online form again.


Once your external wallet has been verified you can choose which wallet you want to fund from My Wallets, click Receive, COPY the address and then go to your external wallet and paste that address so that the transfer can begin.

To fund your Exchange Point account with a FIAT (USD/EURO) currency simply go to My Wallets, select the wallet you would like to fund and click on deposit.


A new window will appear where you will have to choose your deposit method, and complete the form below, including the amount you would like to transfer. Then you simply click ADD FUNDS.

To transfer cryptocurrency from your Exchange Point wallet to an external wallet you first have to verify the external wallet you will be using if you already haven’t.


To do this you have to go to the drop-down menu on the top right-hand corner of the platform, click on ‘My Documents’ and add the wallet’s address and then digitally sign the Online Form, which can be found under the Crypto Wallet Declaration section.


The Online Form has to be verified before any transfers can be executed. Transfers from already verified wallets will not require you signing the Online form again.


Once your external wallet has been verified you can choose which wallet you want to transfer from and click Send. A new window will open where you can insert the Amount, select the external wallet address you want to transfer cryptocurrency to and press Send.

No, there is no limit as to how much Cryptocurrency you can transfer from your Exchange Point Wallets to your external wallets.

Although your Exchange Point wallets don’t need verifying, if you are trying to transfer to an external wallet that must be verified before any transfer can take place.

Exchange Point is a brand of Waypoint Ventures OÜ, a fully licensed (License Number FVT000275) EU Company for providing services of exchanging a virtual currency against a fiat currency. Our mission is to provide an exceptional crypto exchange experience to clients looking for a fast verification process, superior liquidity, a licensed environment, as well as a user-friendly and intuitive crypto platform.

Yes. Exchange Point is an Estonian company with a financial services operating License Number FVT000275 for providing services of exchanging a virtual currency against a fiat currency. Exchange Point works tirelessly to ensure that we always comply with all applicable laws and regulations, in accordance with citizenship and country of residence of all our clients.

To fund your Exchange Point account with a FIAT (USD/EURO) currency simply go to My Wallets, select the wallet you would like to fund and click on deposit.


A new window will appear where you will have to choose your deposit method, and complete the form below, including the amount you would like to transfer. Then you simply click ADD FUNDS.

Exchange Point takes security very seriously. We only work with the most reputable exchanges and are secured by leading Cyber security solutions providers.

Rest assured that your personal data will never be compromised with Exchange Point as we take security very seriously. Please refer to our Privacy Policy if you require any further information in regards to what data is collected from you, why and how it is protected.

Wherever you are in the world, we’re just an email or phone call away.